Find the right light for your space.
How long will my order take to arrive?
Processing takes 1–3 business days. After dispatch, Expedited Shipping takes 5–10 business days and Standard Shipping takes 15–20 business days.
Processing time is additional. Handmade or customized items may require approximately two extra weeks, as stated on the product page. Shipping options are shown at checkout. These are estimates, not guaranteed arrival dates.
Read our Shipping Policy for details.
Where do you ship, and is shipping free?
We ship to eligible addresses in the contiguous United States. Products may be dispatched from China through our suppliers and fulfilment partners.
Free standard shipping is available on eligible orders over $50 USD. Other shipping charges, including any expedited shipping fees, are displayed at checkout.
We currently exclude Alaska, Hawaii, Puerto Rico, other US territories, and APO/FPO addresses.
How can I track my order?
Once your order ships, we will email your tracking information. Updates may take time to appear while the carrier processes your shipment.
Products may arrive in separate packages. For help, email support@glimvale.com with your order number.
What is your return policy?
Eligible products may be returned within 45 days of delivery. Contact us before sending anything back so we can provide approval and return instructions.
Change-of-mind returns must be unused, uninstalled, and complete with original packaging and accessories. A 20% restocking fee applies, and the customer pays return shipping.
Exceptions apply to certain customized and clearly marked final-sale products. Read our Return & Refund Policy . Your statutory rights are unaffected.
What if my order arrives damaged or incorrect?
Email support@glimvale.com promptly, preferably within 7 days of delivery. Include your order number, a description, and clear photographs or video of the product and packaging.
For a confirmed fault or an error on our part, we will arrange an appropriate repair, replacement, or refund. We cover necessary return shipping and do not charge a restocking fee in these cases.
Keep the packaging while we investigate. The reporting request does not limit your statutory rights.
Can I cancel or change my order?
Email support@glimvale.com immediately with your order number. Changes may not be possible after dispatch or once custom production starts.
Orders cancelled within 24 hours of payment qualify for a full refund if shipment or custom production has not begun. For voluntary cancellations after 24 hours, a 20% cancellation fee may apply where permitted by law.
Shipped orders follow our return process. Fees do not apply to legally required refunds, including qualifying cancellations caused by our inability to ship within the promised timeframe.