At Glimvale, we want you to feel confident about your purchase. Please review the following information before requesting a cancellation, return, exchange, or refund.

Return Eligibility

Eligible items must be returned within 45 days of delivery. Please contact us before sending anything back so we can provide approval and return instructions.

For change-of-mind returns, products must be unused, uninstalled, and complete with their original packaging, accessories, and components.

A 20% restocking fee applies to eligible non-defective returns. The customer is responsible for return shipping. Original shipping charges are non-refundable unless required by applicable law.

How to Request a Return

Email support@glimvale.com with:

• Your order number and the name used for the purchase.

• The product you wish to return.

• Your reason for returning it.

• Relevant photographs or video if there is a product issue.

After reviewing your request, we will provide the appropriate return address and instructions.

Do not return products to the address printed on your delivery package without contacting us first.

Use tracked shipping and retain your shipping receipt.

Damaged, Defective, or Incorrect Products

Please inspect your delivery and report any damage, defect, or incorrect item promptly, preferably within 7 days, with supporting photographs or video.

Depending on the issue, we will arrange an appropriate repair, replacement, or refund.

For a confirmed fault or an error on our part, we will cover necessary return shipping and will not charge a restocking fee. This reporting request does not limit your statutory rights.

Order Cancellations

Contact support@glimvale.com immediately if you wish to cancel.

Orders cancelled within 24 hours of payment qualify for a full refund if shipment or custom production has not begun.

For voluntary cancellations after 24 hours, a 20% cancellation fee may apply where permitted by law.

Shipped orders must follow the return process. Custom orders generally cannot be cancelled once production begins, except where applicable law provides otherwise.

If we cannot ship within the promised timeframe, we will offer the applicable delay or cancellation options, including a full refund where required. Cancellation and restocking fees do not apply to those legally required refunds.

Non-Returnable Items

The following are generally excluded from change-of-mind returns:

• Customized or made-to-order products.

• Gift cards.

• Products clearly identified as final sale before purchase.

These exclusions do not remove rights relating to faulty, incorrectly described, or incorrectly supplied goods.

Exchanges

For an exchange request, contact us before returning your item. Exchanges depend on product availability and return eligibility.

Any price difference or applicable shipping charge will be explained before you proceed.

Refunds

We will inspect returned products and email you the outcome.

Approved refunds are sent to the original payment method, less any applicable deductions explained in this policy.

After the refund is issued, your bank or payment provider may take 5–10 business days to display it. Contact us if it has not appeared after that period.

Where applicable law requires a refund within a particular timeframe, we will follow that requirement.

Contact Us

Glimvale
Email: support@glimvale.com
Phone: ____________________

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.