Shipping policy
Shipping & Delivery Times
| Shipping method | Estimated delivery after dispatch |
|---|---|
| Expedited Shipping | 5–10 business days |
| Standard Shipping | 15–20 business days |
Order processing takes an additional 1–3 business days.
Including processing, estimated total delivery time is:
-
Expedited Shipping: 6–13 business days.
-
Standard Shipping: 16–23 business days.
Business days exclude weekends and public holidays. Delivery times are estimates, not guaranteed arrival dates. Available shipping methods and charges are displayed at checkout.
Order Processing
Processing begins after payment and order details have been verified.
Handmade, customized, or made-to-order products may require approximately two additional weeks of preparation. Any longer preparation period will be stated on the relevant product page.
Expedited shipping speeds up transportation after dispatch. It does not shorten production or processing time.
Shipping Destinations
Glimvale ships to eligible addresses in the contiguous United States. Products may be dispatched from China through our suppliers and fulfilment partners.
We currently exclude Alaska, Hawaii, Puerto Rico, other US territories, and APO/FPO addresses. Delivery availability is confirmed at checkout.
Shipping Charges
Free standard shipping is available on eligible orders over $50 USD.
For other orders, shipping charges are displayed before payment. Expedited shipping, where available, may carry an additional charge.
Any product-specific shipping exclusions or additional charges will be disclosed before purchase.
Order Tracking
Once your order has been dispatched, we will email your tracking information.
Tracking updates may take time to appear while the carrier processes the shipment. Orders containing multiple products may arrive in separate packages.
Delivery Delays
Customs inspections, severe weather, public holidays, and carrier disruptions may affect delivery estimates.
If we cannot dispatch your order within the promised timeframe, we will notify you and provide the applicable options to accept a revised shipping date or cancel for a full refund.
Incorrect Addresses
Please check your shipping address carefully before completing your purchase.
If you notice an error, contact support@glimvale.com immediately. Address changes may not be possible after dispatch, but we will explain the available options.
Missing or Damaged Deliveries
If your shipment appears lost, arrives damaged, or is marked delivered but cannot be located, contact us with your order number.
For damaged deliveries, please retain the packaging and provide photographs of the parcel and affected products so we can investigate and arrange an appropriate resolution.
Contact Us
For shipping questions or order assistance:
Email: support@glimvale.com
Phone: ____________________
